Terms and Conditions

Refer-a-Friend Program – Terms & Conditions 

The Refer-a-Friend Program (“Program”) is being provided to you by Frontdoor, Inc. (“Frontdoor”), on behalf of itself and certain of its affiliates and subsidiaries (collectively, the “Company,” “we” or “us”), including its brands American Home Shield (“AHS”) and 2-10 Home Buyers Warranty (“2-10”). We reserve the right to terminate the Program at any time for any reason.  These Terms and Conditions incorporate the Frontdoor Terms and Conditions (available at https://www.frontdoor.com/legal/terms) and the Frontdoor Privacy Policy (available at https://www.frontdoor.com/legal/privacy-policy). In the event of a conflict between the provisions of these Terms and Conditions and the provisions of the Frontdoor Terms and Conditions or the Frontdoor Privacy Policy, these Terms and Conditions will control solely as relates to the Program. 

The Program is administered on our behalf by Extole, Inc., 548 Market Street, Suite 39231, San Francisco, CA 94104 ("Service Provider"). Users (defined below) are bound by these terms and conditions (the "Terms and Conditions") by participating in the Program. If you do not agree to these Terms and Conditions in their entirety, you are not authorized to register as a Referrer (defined below) or participate in the Program in any manner. Users may not participate in the Program where doing so would be prohibited by any applicable law or regulations. We reserve the right to modify or amend at any time these Terms and Conditions and the methods through which Rewards are received. We reserve the right to disqualify any User (defined below) at any time from participation in the Program, including if he/she does not comply with any of these Terms and Conditions. 

1. Privacy. Individuals may participate in the Program to recommend services or content made available by the Company to their friends, family or colleagues, or to receive benefits of having services or content recommended to them ("Users" or "you"). To do this, Users must submit personal information about themselves and their friends, family members or colleagues, such as name, e-mail address, and phone number information, so that Users can receive benefits associated with a recommendation. This information will be used in accordance with the Frontdoor Privacy Policy.  

2. Eligibility. To participate, visit the Program website and follow the on-screen instructions to refer friends, family members or colleagues to the Program.  Other participation methods may be made available from time to time.  Users who refer other persons are called "Referrers." Users who receive a referral are called "Referred Customer(s)." An eligible Referrer (hereinafter described) who is fully compliant with these Terms and Conditions may receive a Benefit for every Qualified Referral (hereinafter defined). 

To be eligible, a Referrer: 

A) Must be a legal resident of the United States of America and at least 18 years old. 

B) Must be a current customer in good standing of AHS if referring under the AHS Program or a current customer in good standing of 2-10 if referring under the 2-10 Program. 

C) Employees of the Company, Service Provider or any of its or their subsidiaries, affiliates or promotional agencies, including immediate family and household members, are not eligible. 

D) Your covered home cannot be covered by our Sellers Listing Coverage Service Agreement (coverage for a home listed for sale). 

To be eligible, the Referred Customer must:

G) Not live in the same household as you.

H) (i) not have listed his or her home for sale (ii) not intend to imminently purchase a home, (iii) not be refinancing his or her home.

I) Meet all of our eligibility requirements to purchase our direct-to-consumer home service plan.  

J) Within 30 days of your submission to the Program, purchase our direct-to-consumer home service plan.

K) Maintain such home service plan in good standing for at least 30 days from the date of purchase, as reflected by our records.

Referred Customers are subject to our verification. We may delay any Rewards for the purpose of verifying the status of a Referred Customer as eligible and/or to verify compliance with these Terms and Conditions.

3. Referrals.  Once a User refers a friend, family member or colleague, such User becomes a Referrer and will be provided with a unique referral link or other unique identifier (each, a "Personal Link") that allows the Referrer to receive a benefit for each Qualified Referral (each, a "Benefit"). Each Referrer will be provided with a unique and personal Company "Refer-a-Friend" page or account to view the status of his/her Qualified Referrals and manage his/her Program account. Referrers must respect the spirit of the Program by only referring real individuals who meet the requirements of these Terms and Conditions. Referrers cannot refer themselves. For example, a Referrer may not create multiple or fake accounts with AHS or 2-10 or participate in the Program using multiple or fake email addresses or identities. 

A "Qualified Referral" means that all the following conditions are met with respect to a Referred Customer: 

A) The Referred Customer completed the purchase or registration process for a qualifying direct-to-consumer home service plan using the Referrer’s Personal Link (or other designated contact method); 

B) The Referred Customer was not previously registered with the Program under any email address or alias; 

C) The Referred Customer is a legal resident of the United States of America and at least 18 years old; 

D) The Referred Customer cannot combine this offer with any other discounts or special offers; and 

E) Only one (1) Qualified Referral can be received for each Referred Customer up to a maximum of six (6) Referred Customers per calendar year. Any additional or subsequent purchases made by a Referred Customer will not be Qualified Referrals eligible for a Reward. 

4. Benefits.  A Benefit will only be awarded for Qualified Referrals. Referrer may receive one (1) E-gift card ("Reward") for each verified Benefit received as a result of a Qualified Referral generated by the Referrer. A Referrer may not receive more than six (6) Benefits as a result of Qualified Referrals per calendar year. In the event an e-gift card is not offered as a Reward, Benefits may be redeemed in other forms in the Company's sole discretion. Check your Refer-A-Friend account for details. Restrictions may apply. For example, if the Reward is in the form of a gift card, gift certificate or voucher, it may be subject to the issuer’s terms and conditions. Once issued, Rewards may not be returned or exchanged. The Company may delay a Reward for the purposes of verification or investigation. Company may also refuse to verify and process any transaction Company deems, in its sole discretion, to be fraudulent, suspicious, in violation of these Terms and Conditions, or believes will impose potential liability on Company, its subsidiaries, affiliates or any of their respective officers, directors, employees, representatives and agents. All of the Company's decisions are final and binding, including decisions as to whether a Qualified Referral, Benefit or Reward is verified. Benefits and Rewards have no monetary value and may not be redeemed for cash. Benefits and Rewards are not transferable and may not be auctioned, traded, bartered or sold. Upon termination of the Program or any portion thereof for any reason, or upon cancellation of a Referrer’s account for any reason, any unredeemed Benefited and Rewards accumulated by the Referrer are forfeited immediately. 

5. Program Changes.
The Company may modify, suspend, or terminate the Program at any time without notice. 

6. Tax Obligations.
Participants are responsible for any applicable taxes related to their participation in the Program.

7. Limitation of Liability.
The Company is not responsible for lost, delayed, misdirected, or improperly credited referrals. The Program is provided “as is,” and the Company disclaims all warranties to the fullest extent permitted by law.  Each Program participant hereby releases Company from all claims and causes of action relating to the Program. 

8. Governing Law and Survival.
These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Tennessee, without giving effect to any choice of law or conflict of law provision.  Your and our rights and obligations under these Terms and Conditions will survive any termination or expiration of these Terms and Conditions or the Program. If any terms herein shall be deemed invalid, void or, for any reason, unenforceable, that term shall be deemed severable and shall not affect the validity or enforceability of any remaining term. We may assign our rights and duties hereunder to any party at any time without notice to you.

9. Content Ownership and Use.

Unless otherwise indicated, the Program and all components thereof are our proprietary property and all content contained therein is owned or controlled by us or licensed to us, and protected by patent, copyright and trademark laws and various other intellectual property rights and unfair competition laws. Except as expressly provided in these Terms and Conditions, no part of the Program or content therein may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Provided that you are eligible to participate in the Program, you are granted a limited license to access and use the Program and to download or print a copy of any portion of the Program to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Program 

10. Mandatory Arbitration and Class Action Waiver

A) PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND WE CAN BRING CLAIMS AGAINST EACH OTHER. THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE YOU AND US TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS. 

In the event a dispute arises between you and us, we want to provide you with an efficient, neutral and cost-effective means of resolving the dispute. Most concerns can be resolved quickly by contacting us. If, however, there is an issue that needs to be resolved, the following terms describe how both of us will proceed with respect to any dispute, controversy or claim arising out of or in any way relating to your participation in the Program (“Claims”). This agreement to arbitrate is intended to be broadly interpreted. It includes Claims based in contract, tort, statute, fraud, misrepresentation or any other legal theory.

Any Claim will be resolved by binding arbitration, rather than in court. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms herein as a court would. The parties also agree that the Federal Arbitration Act and federal arbitration law apply to these Terms and Conditions. In addition, the arbitrator, and not any court, will have exclusive authority to resolve any dispute between the parties relating to the interpretation, applicability, unconscionability, arbitrability, enforceability or formation of this section.

If a dispute arises between us, the party who intends to seek arbitration must send a written notice of dispute describing the claim and specific relief sought. All notices to us shall be sent to the following email address: legal@frontdoor.com. All notices to you will be sent to the electronic mail address we have on file for you. The notice must include the initiating party’s digital or ink signature and, if the party is represented by an attorney, the attorney's signature. No arbitration shall be commenced, and no arbitration fees shall be assessed, until we have received a compliant written notice and we have had 30 days to evaluate and respond to the notice. 

The arbitration will be conducted by the Judicial Arbitration and Mediation Services (“JAMS”) under its Streamlined Arbitration Rules and Procedures or the JAMS Mass Arbitration Procedures and Guidelines, if applicable (collectively, the “JAMS Rules”), except as modified by this Section.  The JAMS Rules are available at https://www.jamsadr.com/.  Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules, as applicable, except as modified by this Section.  We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous.  You may choose to have the arbitration conducted by telephone, videoconference, or based on written submissions, unless the arbitrator determines that another arrangement is necessary. 

To increase efficiency of resolution, if 25 or more similar arbitration demands, presented by or with the assistance of the same law firm(s) or organization(s), are submitted to JAMS in accordance with the rules described above within a 30-day period, JAMS shall (a) group the arbitration demands into batches of no more than 25 demands per batch (plus, to the extent there are less than 25 arbitration demands left over after the batching described above, a final batch consisting of the remaining demands); and (b) provide for resolution of each batch as a single arbitration with one set of filing and administrative fees and one arbitrator assigned per batch. You agree to cooperate in good faith with us and JAMS to implement such a batch approach to resolution and fees.

B) CLASS ACTION WAIVER. You and we each agree that any dispute resolution proceedings, including any arbitration, will be conducted only on an individual basis and not in a class action lawsuit, class-wide arbitration, or any other consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial. YOU ACKNOWLEDGE AND AGREE THAT YOU AND WE ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF, CLASS REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER CONSOLIDATED OR REPRESENTATIVE ACTION IN ANY FORUM.